Terms of service

Welcome to IK Lifestyle. These Terms of Service explain the terms that apply when you browse our website or purchase products from us.

By using our website or placing an order, you agree to be bound by these Terms of Service, together with any other policies or information referred to on this website.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website.

1. About IK Lifestyle

This website is operated by:

2. Using Our Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the website.

You must not use our website to introduce malicious software, attempt to gain unauthorised access to our systems, interfere with website security, or use the website for fraudulent or unlawful activity.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, website or systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However, product images may vary slightly from the physical product because of photography, lighting, screen settings, packaging changes or manufacturer updates.

Where measurements, colours, materials, specifications or other product characteristics are important to your purchase decision, please review the information provided on the relevant product page carefully.

Nothing in these Terms limits your statutory rights where a product does not conform to the contract, is faulty, is not as described or otherwise fails to meet applicable consumer law requirements.

4. Product Availability

Products displayed on our website are subject to availability.

We may update product availability, specifications or pricing from time to time to reflect changes in stock, supplier availability or other legitimate business requirements.

If a product becomes unavailable after you place an order and we are unable to fulfil it, we will contact you and provide an appropriate resolution, including a refund where applicable.

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5. Prices

Product prices are displayed on the relevant product pages and are stated in GBP (£) unless otherwise indicated.

Delivery charges, where applicable, will be displayed or communicated before you complete your purchase.

We take reasonable care to ensure that prices displayed on our website are accurate. If we discover an obvious pricing error before your order has been accepted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Any applicable taxes or charges will be handled in accordance with applicable UK law and will be presented as required before purchase.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request but does not necessarily mean that your order has been accepted for fulfilment.

Your order is accepted when we confirm that the products have been accepted for fulfilment or otherwise communicate acceptance to you.

We may decline or cancel an order where there is a legitimate reason to do so, including circumstances involving product unavailability, an obvious pricing error, suspected fraud or a technical error.

If we cancel an order after payment has been taken, we will arrange an appropriate refund for the amount paid.

7. Payment

Payment must be successfully authorised before an order can be processed.

We accept the payment methods displayed at checkout. Available payment methods may change from time to time.

Payment processing may be handled by third-party payment service providers. Your payment details may be processed by those providers in accordance with their own terms and privacy policies.

We do not knowingly store full payment card details on our own systems where payment processing is handled by a third-party payment provider.

8. Order Cancellation

We provide a short order cancellation window for customers who need to cancel an order shortly after placing it.

Please contact us as soon as possible at iklifestylesupport@gmail.com if you wish to cancel an order before fulfilment.

Because orders may enter fulfilment quickly, we cannot guarantee that a cancellation request made after fulfilment has started can be stopped before dispatch.

This operational cancellation window does not remove or restrict any statutory cancellation rights you may have under applicable UK consumer law.

9. Delivery

We aim to provide clear delivery information on the relevant product page, at checkout or in your order confirmation.

Delivery times can vary depending on the product, destination, stock availability, carrier and other circumstances outside our reasonable control.

If there is a significant delivery issue or delay, please contact us so that we can investigate and assist you.

Delivery estimates are not intended to remove or reduce any rights you may have where applicable law provides a specific delivery timeframe or remedy.

10. Third-Party Suppliers and Fulfilment

Some products sold through IK Lifestyle may be fulfilled through established third-party suppliers and fulfilment partners.

We remain responsible for our obligations to customers under the contract of sale and applicable consumer law. The involvement of a fulfilment or supply partner does not remove or reduce your statutory rights.

11. Returns, Refunds and Faulty Products

Our Returns & Refund Policy explains how cancellations, returns and refunds are handled.

You can view the full policy here:

Returns & Refund Policy

Nothing in our Returns & Refund Policy or these Terms is intended to remove or restrict any statutory rights available to consumers under applicable UK law.

12. Consumer Rights

When you purchase products from us as a consumer, you have legal rights relating to the quality, description, suitability and conformity of goods.

Where goods are faulty, not as described, or otherwise fail to meet applicable legal requirements, you may have rights to remedies such as repair, replacement, price reduction or refund depending on the circumstances and applicable law.

Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited.

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13. Intellectual Property

Unless otherwise stated, the content of this website, including our brand name, logos, graphics, text, photographs, page designs and other original materials, is owned by or licensed to IK Lifestyle and is protected by applicable intellectual property laws.

You may access and use the website for your personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, publish, sell or exploit our website content or brand materials without our prior written permission, except where permitted by law.

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14. User Content and Reviews

If we allow customers to submit reviews, photographs, comments or other content, you are responsible for ensuring that the content you submit is lawful, accurate and does not infringe the rights of another person.

You must not submit content that is fraudulent, abusive, defamatory, discriminatory, misleading, unlawful or otherwise inappropriate.

We may moderate or remove content where we reasonably believe it violates applicable rules, these Terms or the rights of others.

We do not knowingly present fake customer reviews as genuine customer experiences.

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15. Links to Other Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Your use of a third-party website may be subject to that website's own terms and policies.

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16. Website Availability

We aim to keep our website available and operating reliably, but we cannot guarantee that it will always be uninterrupted, error-free or available at all times.

Temporary interruptions may occur because of maintenance, technical issues, security measures, third-party services or circumstances outside our reasonable control.

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17. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

In particular, nothing in these Terms limits your statutory consumer rights or our responsibility for matters such as faulty or misdescribed goods where applicable law prevents that responsibility from being excluded.

We are not responsible for losses that are not reasonably foreseeable or that are not caused by our breach of these Terms, subject always to your statutory rights and any liability that cannot legally be excluded or limited.

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18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as natural events, severe weather, carrier disruption, widespread technical failures, government action, industrial disputes or other events that could not reasonably have been prevented.

Where such an event affects your order, we will take reasonable steps to keep you informed and work towards an appropriate solution.

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19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or legal requirements.

The version of the Terms that applies to your purchase will be the version available at the time your order is placed, unless a change is required by law or otherwise agreed with you.

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20. Privacy

Our processing of personal information is explained in our Privacy Policy.

By using our website, you should review our Privacy Policy so that you understand how we collect, use and protect personal information.

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21. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

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22. Entire Agreement

These Terms, together with the policies and information expressly referred to on our website, form the basis of the agreement between you and IK Lifestyle in relation to your use of our website and purchase of products, subject to any mandatory rights and obligations imposed by law.

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23. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the United Kingdom.

If you are a consumer, you will retain any mandatory legal protections and rights available to you under the laws that apply to your circumstances.

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24. Contact Us

If you have any questions about these Terms, your order or our services, please contact us.

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Last updated: August 2026