Shipping policy

At IK Lifestyle, we aim to make delivery simple, clear and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.

We currently focus on serving customers in the United Kingdom. Delivery availability, estimated delivery times and applicable shipping charges are shown on the relevant product page and/or during checkout before you complete your purchase.

1. Where We Deliver

Our primary market is the United Kingdom.

Delivery availability may vary depending on the product and the delivery location. If a particular product cannot be delivered to your selected destination, this should be indicated before you complete your order or we will contact you where necessary.

2. Delivery Times

Estimated delivery times can vary by product because products may be fulfilled through different supplier and fulfilment partners.

The estimated delivery timeframe applicable to your order will be displayed on the relevant product page, at checkout, or in your order confirmation where applicable.

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, operational disruption or other unforeseen events.

Where no different delivery period has been agreed, we will aim to ensure that goods are delivered without undue delay and within the timeframe required by applicable UK consumer law.

3. Shipping Costs

Any applicable delivery charge will be clearly displayed before you complete your purchase.

Shipping costs may vary depending on the product, delivery destination, fulfilment arrangement and delivery service available for that order.

Where free delivery is offered on a particular product or promotion, the applicable offer will be clearly displayed on the website.

We do not add undisclosed delivery charges after you have completed your order.

4. Order Processing

After you place an order and your payment has been successfully authorised, we begin processing your order for fulfilment.

Orders may be processed through our fulfilment and supplier network. Processing times can therefore vary depending on product availability and the fulfilment arrangement associated with the product.

We aim to process orders as efficiently as reasonably possible and will provide relevant order or delivery information by email where applicable.

5. Order Confirmation

After placing an order, you should receive an order confirmation containing relevant order details.

Please check your confirmation carefully and contact us as soon as possible if you believe any important information is incorrect.

Email: iklifestylesupport@gmail.com

6. Tracking Your Order

Where tracking is available for your delivery, tracking information will be provided once the order has been dispatched and tracking information becomes available.

Please allow reasonable time for tracking information to become active after dispatch, as carrier systems may not update immediately.

If you have received a dispatch notification but your tracking information has not updated, please allow a reasonable period for the carrier to register the shipment before contacting us.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

• Full name
• House or building number
• Street address
• Town or city
• Postcode
• Any relevant delivery instructions

If you notice an error in your delivery address after placing an order, contact us immediately at iklifestylesupport@gmail.com .

We will make reasonable efforts to update the address before fulfilment or dispatch, but an address change cannot be guaranteed once an order has entered the fulfilment process.

8. Missed or Failed Deliveries

If a delivery attempt is unsuccessful, the carrier may leave delivery instructions, attempt delivery again, or provide information about how the parcel can be collected or rearranged.

Please follow the carrier's instructions where appropriate.

If you believe your parcel has been returned to the sender or you are unable to resolve a delivery issue, contact our customer support team and provide your order number.

9. Delayed Deliveries

Although we work with established fulfilment and delivery partners, delivery times can occasionally be affected by circumstances outside our reasonable control.

These circumstances may include:

• Carrier delays
• Severe weather
• Transport disruption
• Operational or network disruption
• Unexpected demand
• Public holidays
• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us so that we can review the delivery status and assist you.

10. Lost Parcels

If you believe your parcel has been lost in transit, please contact us at iklifestylesupport@gmail.com with your order number.

We will review the available tracking information and, where appropriate, investigate the issue with the relevant fulfilment or delivery partner.

We will handle confirmed lost-delivery issues in accordance with your rights under applicable UK consumer law.

11. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the external packaging where relevant

Photographs can help us investigate the issue with the relevant fulfilment or delivery partner and resolve your request more efficiently.

Nothing in this policy limits your statutory rights relating to goods that arrive damaged, faulty, not as described or otherwise fail to meet applicable legal requirements.

12. Incorrect or Missing Items

If you receive the wrong product or an item appears to be missing from your order, please contact us at:

iklifestylesupport@gmail.com

Please include your order number and explain the issue clearly.

We will investigate the order and arrange the appropriate resolution.

13. Multiple Products in One Order

If you purchase multiple products in the same order, they may occasionally be fulfilled or dispatched separately depending on product availability and fulfilment arrangements.

This means that you may receive more than one parcel for a single order.

Where separate tracking information is available, relevant tracking details may be provided for each shipment.

14. Delivery Information at Checkout

Before completing your purchase, please review the delivery information shown at checkout, including the applicable delivery option, cost and estimated timeframe.

By placing an order, you acknowledge the delivery information presented to you at checkout, subject to your statutory rights.

15. Changes to Delivery Information

We may update our delivery options, delivery partners, estimated delivery times or shipping charges from time to time.

Any delivery information applicable to your purchase will be presented before you complete your order.

16. Contact Us About Your Delivery

If you have any questions about delivery or the status of your order, our customer support team is here to help.

17. Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or limit any rights you may have under applicable UK consumer law.

Where a specific delivery period has been agreed with you, or where applicable law provides a particular delivery right or remedy, those requirements will apply.

Our delivery practices are intended to provide clear and transparent information before you purchase.

18. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our fulfilment arrangements, delivery services, business operations or applicable legal requirements.

The latest version will always be made available on our website.

Last updated: August 2026