Refund policy

At IK Lifestyle, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

This policy explains how cancellations, returns and refunds work when you purchase from IK Lifestyle. Nothing in this policy affects or limits any statutory rights you may have under UK consumer law.

1. Your Right to Change Your Mind

If you purchase goods from us online, you normally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

Once you tell us that you wish to cancel, you normally have a further 14 days to return the goods.

You may cancel by contacting us using the details provided at the end of this policy. Your cancellation is effective when you communicate your decision to us.

How to cancel

Please contact:

Email: iklifestylesupport@gmail.com

Please include your order number and clearly state that you wish to cancel your order.

2. Returning an Item After Cancellation

If you cancel under your statutory cancellation rights, you must send the goods back to us without undue delay and normally no later than 14 days after telling us that you wish to cancel.

You are responsible for the direct cost of returning goods where permitted by law and where we have informed you of this responsibility before you placed your order.

Please contact our support team before sending a return so that we can provide the correct return instructions and return address for your order.

Please do not send any item to our registered office unless we specifically instruct you to do so.

3. Condition of Returned Products

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in the same way you would normally be able to do in a shop.

If goods have been handled beyond what is reasonably necessary and this results in a reduction in their value, we may make an appropriate deduction from the refund where permitted by law.

Where possible, please return products in their original packaging and with all accessories, manuals and included components.

4. Faulty, Damaged or Incorrect Products

Your statutory rights are not affected by this policy.

If an item is:

• faulty or defective;
• damaged when delivered;
• not as described;
• the wrong item; or
• otherwise does not meet the requirements of applicable consumer law,

please contact us as soon as possible so that we can assess the issue and provide the appropriate remedy.

Depending on the circumstances and applicable law, this may include a repair, replacement, price reduction or refund.

If your item arrives damaged

Please contact us at iklifestylesupport@gmail.com and include:

• Your order number
• A description of the problem
• Clear photographs of the damaged product and packaging where relevant

Providing photographs can help us investigate and resolve the issue more quickly.

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5. Wrong Item Received

If you receive an item that is different from the product you ordered, please contact us at iklifestylesupport@gmail.com with your order number and details of the item received.

We will review the issue and arrange the appropriate resolution.

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6. Refunds

Where you exercise your statutory right to cancel, we will refund eligible payments in accordance with applicable UK consumer law.

Refunds will normally be made using the same payment method used for the original purchase, unless you expressly agree to another method.

Where a statutory cancellation applies, we will normally refund the cost of the standard delivery option you selected. If you chose a more expensive delivery service, we are generally only required to refund the equivalent cost of the least expensive standard delivery option we offered.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever happens first, where permitted by law.

Once the returned goods have been received, or appropriate evidence of return has been provided, refunds will be processed within the applicable statutory timeframe.

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7. Return Costs

For a change-of-mind cancellation, you may be responsible for the direct cost of returning the goods where this is permitted by law and this responsibility was clearly communicated before purchase.

If the goods are faulty, damaged, incorrect or otherwise fail to meet applicable consumer law requirements, we will deal with the return and remedy in accordance with your statutory rights.

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8. Products Excluded from the Change-of-Mind Cancellation Right

Certain products may be excluded from the statutory cancellation right where a specific legal exception applies.

Depending on the product, this can include:

• Personalised or custom-made products;
• Perishable goods;
• Certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
• Certain products where the law specifically provides an exception; and
• Other goods falling within an applicable statutory exception.

Where an applicable exception applies to a particular product, we will communicate the relevant information before purchase.

These exceptions do not remove your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

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9. Cancelling an Order Before Dispatch

If you wish to cancel an order shortly after placing it, please contact us as soon as possible at iklifestylesupport@gmail.com

We will make reasonable efforts to stop the order before it enters the fulfilment or dispatch process.

Because orders may be processed quickly, we cannot guarantee that a cancellation request made after an order has entered fulfilment can be stopped before dispatch.

If the order has already been dispatched, the applicable cancellation and returns process will apply.

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10. How to Request a Return

To request a return or cancellation, please contact:

Please provide:

• Full name
• Order number
• Product name
• Reason for contacting us, where applicable
• Photographs or other supporting information where relevant

Our support team will review your request and provide the appropriate next steps.

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11. Order Issues and Delivery Problems

If your order has not arrived, arrives damaged, or there is another issue with delivery, please contact us at iklifestylesupport@gmail.com

Please include your order number so that we can investigate the delivery status and assist you as efficiently as possible.

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12. No Restocking Fee

We do not charge a general restocking fee for eligible returns.

Where permitted by law, an appropriate deduction may apply if a product has diminished in value because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality.

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13. Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or otherwise limit any rights you may have under applicable UK consumer protection law.

If a provision of this policy conflicts with a mandatory legal right, the applicable legal right will take precedence.

For online purchases, UK consumer law provides specific protections relating to cancellation, refunds, faulty goods, goods that are not as described and other consumer rights.

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14. Contact Us

If you have any questions about cancellations, returns or refunds, please contact our customer support team.

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Last updated: August 2026